Target quietly changes store return policy to combat customer abuse

This store will no longer be the target of abuse.

Target recently revised its lenient return policy to address ongoing customer abuse — a decision made as many retailers face problems related to return fraud.

The updated policy now asserts Target’s “right to deny returns, refunds, and exchanges” to prevent fraud and discourage fraudulent behavior, “including but not limited to preventing fraud, suspected fraud, or abuse.” says the updated website.

The new rule was implemented after several years of reports of customers returning heavily used or store-stolen items.

The company has maintained its original policy of allowing most unopened items in new condition to be returned within 90 days. However, the new agreement mandates that deceptive practices will not be tolerated. Staff will now be vigilant in identifying potential fraud.

The change comes amid a broader trend where retailers have lost significant revenue — about $101 billion last year — to return abuse, according to the National Retail Federation.

In the past, many retailers — including Target — have struggled with customers abusing return policies, often returning used items that appeared to be in good condition.

In addition to the changes to the return policy, Target has also stopped accepting personal checks as a form of payment.

The decision — which has been in effect since July 15 — reflects a decline in the popularity of checks as a payment method, particularly among younger consumers who prefer cards or digital wallets. Although some older customers still favor checks, there has been a significant decline in their use.

Retail experts have noticed that checks are becoming increasingly obsolete in modern times. Other retailers, such as Aldi and Whole Foods, have already phased out the use of personal checks altogether.

The policy adjustments at Target reveal the evolving retail landscape, where issues like return fraud and payment methods are critical considerations for maintaining profits and customer trust.

By updating the return policy and eliminating checks, Target hopes to manage the challenges posed by fraudulent activities and the changing dynamics of payment preferences in the retail sector.